Company Name:
Empathy Lab
Headquarters:
Conshohocken, PA
Industry:
Technology/Marketing
Applications Replaced:
Tenrox
NetSuite Product:
NetSuite OpenAir PSA
NetSuite Helps Empathy Lab Cut Month-End Close by 50%
"With NetSuite OpenAir, we've found that we have visibility across the whole company. All of our data is integrated and we have streamlined many of our processes, including invoicing, revenue recognition, and project management. It all flows together, and now at the end of the month I'm able to close the books a lot faster."
—Howard Abrams, Vice President of Finance, Empathy Lab
Results:
- Company's month-end close cycle was cut 50%
- Transition to NetSuite OpenAir time tracking, expense reporting, and projects was completed in 2 weeks
- Complete resource, financial and profitability forecasting and access to operational metrics
- Internal support questions regarding PSA system were reduced 75%.
Challenges:
- An isolated timesheet system required manual double entry of data into Excel spreadsheets
- Reliance on manual Excel calculations, QuickBooks and emails to complete invoicing processes
- A lack of visibility across the organization and a fragmented, manual business process
- No insight into financial and operational metrics
- Failed implementation with another PSA solution.
Solution:
- Empathy Lab doubled in size and required a scalable solution to support growth
- Company now has unprecedented visibility into resource utilization and timesheet status
- Integration with Great Plains reduced overhead and manual data re-entry
- Intuitive, easy-to-use interface drives user adoption and satisfaction
- NetSuite OpenAir Mobile for iPhone and other mobile devices provide anytime, anywhere access.
