Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these white papers.
Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution. This E-book offers clear direction to help retailers and brand manufacturers implement the five steps to customer-centric success, using real-world examples backed by industry research and statistics.
Succeeding at B2B commerce takes more than an attractive website. Companies need to create sites that engage with business customers and help them quickly find the products they need to save time and do their jobs better. Read how NetSuite can help retailers, manufacturers and distributors in Asia Pacific offer an appealing B2C-like experience to meet customers' expectations.
Almost 40 per cent of Australian retailers surveyed rate omni-channel strategies as their top priority to grow sales. However, many retailers have yet to adopt omni-channel strategies.
Frost & Sullivan share five strategies to embrace the new paradigm of omni-channel retailing—involving giving customers the choice of whichever channel that they want to use to transact and communicate, from websites, physical stores, social media sites to mobile devices. Learn how cloud-based integrated software can enable retailers and manufacturing businesses the ability to provide a seamless omni-channel experience for the new generation of omni-channel shoppers.
In order to satisfy today’s omnichannel shoppers and deliver a uniform and good customer experience, retailers need to align brand, product offering, and marketing messages across all channels. Download this new white paper and discover tips on how to achieve omnichannel success. Also learn about the benefits of building toward a single commerce platform for omnichannel retailing.
Shop anywhere, pay anywhere, receive merchandise anywhere—that’s the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?
In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.