Oracle NetSuite has created a single offering to meet all your support and ongoing sustainment and optimisation needs across all products. As the next step in your support continuum, Advanced Customer Support (ACS) is available to any Premium Support customer. This managed service takes a proactive approach in keeping your solution at optimal level, mitigating risks and increasing ROI as your business continues to scale.
In addition to the Premium support offerings, ACS includes solution administration, solution configuration, SuiteCloud development, education passes, release guidance and testing, performance assessment and guidance, and advisement on your platform and environment architecture. With ACS, you receive a named customer success manager and a named solution team that understands your business and solution environment, and provides proactive guidance and preventative services. And as part of our full breadth of advanced support offerings, ACS also provides retail customers with expertise in growing your online business and delivering engaging experiences to your shoppers.