DVI Unifies Data and Accelerates Insights

DVI ditches spreadsheets and gains data-driven insights with NetSuite

DVI Solutions is a leading workplace technology provider in Asia, specialising in audio-visual, unified communications, and IoT solutions that aim to enhance workplace connectivity and productivity. The company helps enterprises optimise modern workspaces by creating customised hybrid collaboration environments, backed by ISO-certified technical expertise and trusted vendor partnerships. To support its expanding regional presence, the company chose to replace disconnected systems with NetSuite and gain the real-time insights needed for growth.

Company

DVI Solutions

Location

Singapore

Industry

IT Services

Employees

100 to 249

Number of Subsidiaries

Number of Countries

Applications Replaced

Microsoft Office

NETSUITE PRODUCTS IMPLEMENTED

NetSuite Advanced Customer Support
NetSuite Analytics Warehouse
NetSuite ERP
NetSuite Field Service Management
NetSuite Learning Cloud Support
NetSuite OneWorld
NetSuite WMS

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“Before NetSuite, decisions were made based on gut feeling. NetSuite Analytics Warehouse enables us to analyse huge data sets and uncover real-time, AI-driven insights. We now make confident, data-backed decisions supported by real-time AI analysis.” Tanish Dhillon, General Manager, DVI Solutions

From disconnected to data-driven

Connecting people and systems: Demand for hybrid collaboration spaces has surged in recent years, fuelling DVI’s rapid expansion across the Asia-Pacific region. The company now operates 13 subsidiaries and employs over 200 employees across 10 countries. Its continued growth is driven by its adaptability and ability to tailor solutions to diverse workplace needs.

Fragmented systems strain service: DVI’s rapid expansion exposed major limitations in its 15 disconnected systems and numerous spreadsheets. This fragmented setup created data silos, inconsistent reporting, and time-consuming manual processes that strained operational capacity and affected customer service. Inaccurate stock records, misaligned sales and procurement data, and limited cross-department visibility frequently disrupted the supply chain, leading to order errors, delays, and difficulties meeting customer demand across multiple markets.

AI-powered insights: With NetSuite, DVI replaced its patchwork of labour-intensive systems with a single, fully integrated platform for financials, inventory, and project management. Business data is now centralised in NetSuite Analytics Warehouse and quickly analysed with embedded AI to deliver real-time dashboards, actionable reports, and sentiment analysis. NetSuite Warehouse Management System has further improved automation and visibility, boosting warehouse accuracy to 90% in four days, reducing stocktake manpower from 60 to six people, and revealing the business had SGD 10 million in stock, not one million as previously estimated.

Sharper analysis, smoother operations: Since deploying NetSuite, DVI has increased revenue 30% and reduced administrative work by 50%. The company now has a complete view of customer data and stronger cross-team collaboration. DVI also implemented NetSuite Field Service Management to gain better control of field operations and further improve customer satisfaction. Backed by reliable data, embedded analytics, and AI-driven insights, DVI is confident in its ability to identify customer patterns, optimise resources, and continue scaling.

Resources

**Data Sheet** The Solution for Your Global Business

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