Grupo Souza Lima Customer Success Story

Security Services Firm Gains Control Over Its Numbers to Continue Growing

Based in São Paulo, Brazil, Grupo Souza Lima has more than 30 years of experience in customised security solutions and outsourced services. With clients ranging from residential condominiums to commercial establishments and over 22,000 employees covering the entire Brazilian territory, its reach is one of its greatest differentiators but also a challenge in terms of control.

Company

Grupo Souza Lima

LOCATION

São Paulo, SP, Brazil

INDUSTRY

Security Services and Outsourcing

EMPLOYEES

22,000

Number of USERS

Number of SUBSIDIARIES

NETSUITE PRODUCT IMPLEMENTED

CRM

IMPLEMENTATION PARTNER

Runsmart

LOCATION

São Paulo, SP, Brazil

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“Before NetSuite, I could only see sales information from the past month. Today, I can look at current performance, take immediate action and improve my projections.” Cacá Fernandes, CMO, Grupo Souza Lima

Rising Above the Market

30% growth during crisis: With the company motto of "People Caring for People" and focus in strategic sales performance, Grupo Souza Lima was able to power through a period of economic crisis in Brazil and achieve 30% yearly growth even in a decreasing market.

Unlocking the full potential: Aware of its challenging market conditions, the company knew that it needed a system to support its sales force and sustain the company’s growth rates. The sales team was taking too much time creating estimates and there was little control over performance.

20% more sales: With NetSuite’s CRM and Sales Management solution, estimates that took fifteen minutes to create are now ready in less than five. Grupo Souza Lima gained visibility of metrics and recorded a 20% increase in sales due to opportunities that weren’t being tracked before.

Focused on innovation: Technology and innovation are two key factors for Grupo Souza Lima’s future plans. Based on the company’s positive experience with NetSuite, it plans on expanding its usage integrating other modules and implementing it in other departments within the company.