MINDS unifies data and gains real-time visibility

Social service agency MINDS cuts manual work by 40% with NetSuite

MINDS is a Singapore-based social service agency committed to advancing the inclusion and well-being of people with intellectual disabilities. Founded in 1962, the organisation provides lifelong education, training, care, and sustainable employment to help individuals reach their full potential and access equal opportunities. Dedicated to creating meaningful change, MINDS empowers individuals, supports caregivers, and works toward building a more inclusive society. The company needed a unified platform to better manage its funding and financial data and turned to NetSuite, eliminating its use of spreadsheets and breaking down data silos.

Company

MINDS

Location

Singapore

Industry

Nonprofit

Employees

1,000 to 4,999

Number of SUBSIDIARIES

Number of COUNTRIES

Applications Replaced

Microsoft Office

NETSUITE PRODUCTS IMPLEMENTED

NetSuite ERP
NetSuite Fixed Asset Management
NetSuite Learning Cloud Support

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“We were managing operations through spreadsheets and disconnected systems. NetSuite has provided greater clarity and confidence, enabling us to serve more people more efficiently.” Kelvin Koh, CEO, MINDS

Social service with smarter systems

Growing with care: MINDS has grown from a single classroom to one of Singapore’s largest social service agencies, with 1,100 staff supporting more than 9,000 individuals and caregivers across 30 service centres. This growth reflects its success in developing tailored programmes that adapt to changing client needs. MINDS continues to build trust and expand its impact within the community by consistently providing responsive support for individuals and families.

Spreadsheets slow support: As MINDS expanded, each centre developed its own Excel-based systems and processes, creating data silos and making it nearly impossible to gain a complete, real-time view of resources. This fragmented approach hindered governance, reduced transparency for grant and donor funding, and delayed decision-making. Staff also spent significant time manually consolidating data, limiting their capacity to focus on frontline care.

Clarity drives confidence: MINDS uses NetSuite to standardise operations and centralise financial data across the organisation. Automation for processes such as invoicing and bank reconciliation has reduced manual work and errors. The system also provides the flexibility to manage complex funding requirements from multiple ministries, agencies, and private donors. Real-time dashboards and customisable reports give teams clear visibility into resources and funding, improving accountability and strengthening trust with funding partners.

Stronger foundation, greater impact: Since implementing NetSuite, MINDS has reduced manual processes by 40%, allowing the organisation to redirect valuable time and resources to frontline services. With a stronger operational foundation, MINDS is now advancing its strategy to become a fully data-driven social service agency, making faster and more informed decisions, exploring new service areas, and confidently scaling its impact to support more individuals across Singapore.

Resources

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