Consulting Firm Pennside Partners Sees Profitability Soar with NetSuite OpenAir

Pennside Partners has a distinguished 26-year track record as a leading business development consulting firm serving the pharmaceutical, biotechnology and medical device sectors worldwide. Staffed by doctors, scientists and sales gurus in the U.S., U.K. and Switzerland, Pennside delivers actionable business insights to its clients. Yet the firm’s reliance on entry-level QuickBooks and Excel left it with little insight into its own business operations.

Company

Pennside Partners

Location

Wyomissing, Pa.
Alderley Edge, U.K.
Zurich, Switzerland

Industry

Consulting

Employees

Number of USERS

SYSTEMS REPLACED

QuickBooks, Excel, SharePoint

NETSUITE PRODUCT IMPLEMENTED

NetSuite OpenAir

IMPLEMENTATION PARTNER

NetSuite Professional Services

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“The results we’ve achieved with NetSuite OpenAir have been phenomenal. We’ve gained amazing control over costs, and that’s been huge in increasing our bottom-line profitability.” Pennside Partners

Business Transformation with Professional Services Automation

Breakthrough visibility and control: Pennside selected NetSuite OpenAir Professional Services Automation (PSA) as a unified system of record for improved efficiency, collaboration and strategic planning. Implemented in early 2014, OpenAir has given Pennside breakthrough visibility and control across project and resource management, project accounting, and time and expense management—transforming how the business is run.

Data-driven insights drive profitability: Pennside now tightly controls costs and makes data-driven pricing decisions on engagements, significantly growing in revenue and profitability. Pennside can now manage 100 active projects at once, improving client satisfaction while timesheet compliance has nearly doubled to 95 percent.

An agile platform for strategic growth: Empowered with new agility and insights, Pennside Partners has liberated resources to focus on business development and servicing clients, ranging from small biotech firms to Fortune 100 global pharmaceutical companies. Pennside is also growing internationally, opening a new office in the U.K. in 2016.