YMS Reduces Inventory Reporting Time with NetSuite
Yeap Medical Supplies (YMS) is a Singapore-based wholesaler and distributor of medical and healthcare products, including masks, wheelchairs, oxygen concentrators, and first aid kits. The business supplies a broad customer base that includes hospitals, nursing homes, pharmacies, other businesses, and individuals. YMS provides reliable, specialised customer service while addressing the needs of an ageing population, establishing it as a trusted name in Singapore's healthcare landscape.
COMPANY
YMS
LOCATION
Singapore
INDUSTRY
Wholesale Distribution
EMPLOYEES
50 to 99
APPLICATIONS REPLACED
Legacy System
OTHER SOLUTIONS CONSIDERED
SAP
LEARN HOW CLOUD ERP CAN STREAMLINE YOUR BUSINESS.
“With NetSuite ERP and Inventory Management, we now have the ability to make timely and accurate decisions that help create the best possible customer experience.” Christopher Thia, General Manager, Yeap Medical Supplies
Scalable System Informs Inventory Decisions
- The pulse of Singapore’s healthcare
- YMS meets diverse customer healthcare needs through its B2B wholesale distribution business, stocking global brands and developing in-house labels, and selling to consumers through stores, an ecommerce site, and online marketplaces. The company’s strategic business segmentation and multichannel approach have fuelled consistent growth for more than 20 years. Today, YMS employs more than 90 staff and operates nine retail stores across Singapore.
- Lacking integration and insights
- As YMS grew in size and complexity, its homegrown ERP struggled to keep up. Supplementary systems didn’t integrate, making it difficult to manage increased customers and orders and limiting visibility across business units. This forced a manual inventory review that took two days each month. Financial reporting required compiling data from multiple sources, making it challenging to make data-driven decisions.
- All-in-one solution provides remedy
- YMS implemented NetSuite to manage its end-to-end operations on one integrated system. Now, the business has a consolidated, real-time view of retail and wholesale activities across all locations. NetSuite Inventory Management has improved item visibility and significantly reduced time spent on stock reports, so teams can make fast, informed stocking decisions.
- From warehouse to wellness
- Supported by a full suite of applications that scale with the business, YMS is confident that it can continue to improve efficiency and exceed customer expectations. The company is implementing NetSuite Warehouse Management System to ensure it remains agile and responsive to market demands, while additional integrations and a possible customer self-service portal are planned to drive ecommerce growth.
