Deliver One Personalised View of Your Brand

NetSuite solutions for retail makes it easy for Singapore retailers to deliver exceptional, engaging brand experiences to online customers across any device—desktop, mobile and tablets—using our SuiteCommerce platform. Drive more traffic to your web stores, convert browsers into customers and grow online revenue with a flexible, full-featured platform that easily scales with you.

Benefit from Seamless Commerce

  • Drive operational efficiency by seamlessly connecting ecommerce with your operational business systems in a single cloud-based platform.
  • Provide a consistent and optimised experience to any device with responsive web design.
  • Grow your online channels by selling through multiple brands, languages and currencies atop a single ecommerce platform.
  • Show real-time inventory data on your site, including how many products are available online or in a particular store.
  • Improve customer service with a password-protected, self-service customer centre enabling customers to manage all aspects of their shopping experience.

Create Personalised Shopping Experiences

  • Merge digital and physical channels to create relevant and personalised omnichannel shopping experiences across in-store, web and mobile channels.
  • Ensure customers find the products that they are looking for quickly and easily with powerful Solr site-search, combined with robust, guided navigation capabilities.
  • Market and sell more effectively with promotions and personalised marketing including promotional URLs, coupons and cross-selling.
  • Dynamically segment customers to provide relevant merchandising and promotions based on behaviour, demographics, purchases and more.

Business Impact

Engage Customers

Satisfy customers and strengthen trust, loyalty and brand advocacy with personalised and engaging shopping experiences.

Convert Browsers

Convert browsers into buyers by delivering intuitive and relevant shopping experiences on any device.

Drive Revenue

Deliver a seamless end-to-end shopping experience across all channels through a single, cloud commerce platform.

NetSuite SuiteCommerce

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CRM and Marketing

Put Your Customers at the Heart of Your Business

With NetSuite's retail CRM you get a 360-degree view of each customer across all brand touchpoints so you can deliver personalised service, build customer loyalty and achieve a competitive advantage.

CRM Software for Omnichannel Retail

  • Get a true 360-degree view of the customer across all channels for complete visibility into all transactions and interactions.
  • Build customer loyalty by targeting the right customer at the right time with the right product.
  • Create rich and deep customer profiles based on buying patterns, behaviours and interactions to provide consistent customer service and highly focussed and personalised marketing campaigns.
  • Manage, track and analyse marketing campaign performance across all channels in a single application.
  • Provide customers self-service options to view their online purchase history, reorder and find answers to their questions 24/7.
  • Ensure customer issues and touchpoints are tracked fully through to completion with fully integrated case and support tracking.

Business Impact

Boost Profits

Drive revenue and profitability with a true understanding of a customer's omnichannel lifetime value.

Improve Customer Loyalty

Leverage a more complete picture and target the right customer at the right time with the right product.

Maximise Marketing ROI

Manage, track and analyse end-to-end marketing campaigns with closed loop marketing across all channels.

NetSuite for Retail

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Order Management

Achieve Omnichannel Excellence with Centralised Order Management

NetSuite Order Management provides centralised order management, inventory and fulfilment across all channels to help retailers meet rising customer expectations for cross-channel order fulfilment, while improving profitability.

Omnichannel Order Management

  • Manage orders from multiple channels—web, call centre, mobile, kiosk—all in one place.
  • Avoid additional integration or an extra layer between your customer facing systems and your fulfilment execution engines.
  • Improve inventory utilisation with complete visibility spanning warehouses, stores, 3PLs and drop-ship locations.
  • Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
  • Easily and accurately support cross-channel returns and exchanges.
  • Coordinate integrated fulfilment processes and improve inventory efficiency by fulfilling online orders from the best store, warehouse or vendor/drop-ship locations.
  • Implement an endless aisle and expand your assortment without increasing warehouse and store footprints with an automated end-to-end, drop-ship fulfilment process.

Business Impact

Reduce Fulfilment Costs

Intelligently process and fulfil orders in the most efficient and cost effective manner.

Increase Customer Satisfaction

Provide a seamless customer buy and fulfilment experience.

Improve Inventory Utilisation

Avoid markdown and overstock by easily fulfilling orders from the most economical and efficient location.

NetSuite Order Management

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Business Intelligence

Leverage Powerful Business Intelligence and Analytics

NetSuite enables you to better understand your customers and manage your entire retail enterprise with key metrics so you can make timely, fact-based decisions with dashboard analytics and retail reporting. All data can be viewed in real-time as key performance indicators (KPIs) scorecards, graphical report snapshots and trend graphs.
  • Rely on a single version of the truth with all data across all channels residing in a single source.
  • Make quick, informed decisions regarding channels, inventory, suppliers and customers with predefined, role-based dashboards.
  • Empower business users with easy to use tools to create customised reports, KPI's and dashboards.
  • Monitor KPIs from anywhere at any time with access via web browser and mobile device.

Business Impact

Smarter Business

Identify issues, trends and opportunities and instantly drill down to underlying reasoning to take action.

Improve Decision Making

Drive better, faster decision making with real-time data, KPIs and personalised dashboards.

Implementing Omnichannel Systems to Reduce New Retail Risks and Costs

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Better Manage Your Business with Integrated Financials

NetSuite's integrated financial management system helps retailers streamline financial processes and planning. Increase insight into the cash flow of your retail enterprise and improve organisational efficiencies to grow the business.

Retail-Time Financials and Accounting for Retailers

  • Support core accounting functions such as general ledger, accounts receivables, accounts payable and fixed assets management with strong compliance management.
  • Improve business performance, accelerate time to financial close and reduce back-office costs with standardised processes using a single, integrated solution.
  • Rely on audit trail visibility with drill-down capabilities to see the underlying detail from financial statements to the transaction.
  • Optimise procure-to-pay and leverage an intuitive user interface and integrated workflow to process requisitions to vendor payments, end-to-end.
  • Ease tax compliance with prebuilt tax intelligence to process sales transactions in compliance with proper regulations.
  • See consolidated financial results for any part of the business at a summary level, and all the way down to the underlying transactional details with real-time visibility.

Business Impact

Real-Time Insight

Gain immediate access to the financial and operational performance of your retail enterprise.

Streamline Operations

Automate transaction flow and reduce manual data entry to eliminate errors and improve time to value.

Manage Risk and Compliance

Maintain compliance with applicable accounting standards while establishing control and enabling audit trails.

NetSuite ERP

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Inventory and Supplier Management

Effectively Manage Inventory and Supplier Relations

Optimise your inventory and supply chain management for faster delivery times, boost sales, improve inventory turn and deliver the products your customers want when they want them.

Inventory Management

  • Improve inventory tracking with real-time inventory visibility across all channels including stores, warehouses, 3PLs and drop-ship locations.
  • Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple locations.
  • Track transfers between locations within the enterprise, even across subsidiaries.
  • Receive purchase orders and transfer orders at all inventory locations.
  • Manage and tracking inventory adjustments; as well as their financial impact to the business.
  • Audit current inventory positions at scheduled intervals with Physical Counts.

Supplier Management

  • Manage your supplier/vendor relationships from single system.
  • Allow vendors to easily interact with your business to see invoices and orders, and even make payments through our Supplier Portal.
  • Track and have full visibility to all purchase orders for each vendor.
  • Ensure compliance for all vendors with full 3 Way Match visibility to automaticity highlight items outside of tolerances.
  • Prepare to meet incoming supply with Delivery Date Management for inbound orders.
  • Set up supplier KPIs to manage compliance and success factors related to vendor scorecards.

Business Impact

Increased Vendor Effectiveness

Access vendor performance KPIs and scorecards.

Reduce Inventory Carrying Costs

Use real-time data to better leverage inventory across the supply chain.

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