Danielle Tarp

Oracle NetSuite Corporate Communications

ISM selects NetLedger's application services as top CRM package for 2003

Industry-leading CRM consulting firm includes NetLedger's web-based CRM package and ERP/CRM suite in a group of 30 packages

SAN MATEO, CA, and CHICAGO, IL, February 20, 2003—NetLedger, Inc., makers of Oracle® Small Business Suite, today announced its suite products including NetCRM, NetSuite and Oracle Small Business Suite have been named by ISM, Inc., a leading customer relationship management (CRM) consulting firm, as one of the Top 30 CRM software packages for 2003. This is one of the most prestigious accolades that NetLedger has won this year from industry-respected sources. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).

NetLedger's suite products were chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features. The Top 30 selections are featured in ISM's 11th edition of The Guide to CRM Automation, (

"ISM congratulates NetLedger on the company's outstanding achievement," says Barton Goldenberg, president of ISM. "NetLedger offers users a well integrated front/back office net-based software suite."

"It is gratifying to receive recognition from ISM that offerings which tie CRM processes with ERP systems are on the vanguard of the next generation of business management solutions," said Zach Nelson, president of NetLedger. "It is equally gratifying to see how, in only six short months, our full-featured NetCRM solution has been adopted by customers and industry watchers alike."

About ISM

Founded in 1985, ISM, Inc. ( provides strategic advice on Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002& 2003). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestlé, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.


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