Danielle Tarp

Oracle NetSuite Corporate Communications

KANA Rolls Out NetSuite OneWorld to Global Offices for End-To-End Business Management in One System

Replacing Legacy ERP Applications with Single System, Managing Quote to Order to Revenue Recognition and Reporting

SAN MATEO, Calif.,—April 17, 2008—NetSuite Inc. (NYSE: N - News), a leading vendor of on-demand, integrated business software suites that include Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce software for small and midsized businesses and divisions of large companies, today announced that KANA Software, Inc. (OTCBB: KANA. OB), a world leader in multi-channel customer service, has switched its business operations platform to NetSuite's integrated system, delivered as Software as a Service (SaaS). With the NetSuite OneWorld approach, KANA's global operations are leveraging NetSuite's integrated sales force automation and ERP suite — enabling the company to manage its end-to-end business processes from quote to order management to revenue recognition, including VSOE, to financial reporting and analytics. KANA needed an easily configurable system to meet the dynamic needs of its business while maintaining data integrity. According to KANA, the roll-out to NetSuite was on-time and on-budget, and much less expensive than other alternatives. For more information about this please visit

Before adopting NetSuite OneWorld, KANA strained under the weight of disconnected sales force automation and back-office applications, and lacked visibility across its business with unified reporting. KANA looked at a number of competitive systems, but determined that NetSuite was the best fit for its business. NetSuite offered a combination of business value and agility that KANA felt would help drive additional efficiencies.

In NetSuite OneWorld, KANA embraced a fully-integrated, single-instance SaaS solution for all its business operational needs, achieving worldwide deployment in the U.S., Europe, and Asia. With over 200 NetSuite users already implemented worldwide, KANA has streamlined processes and improved financial visibility without adding to its operational overhead. For example, KANA used NetSuite to consolidate its product catalog across the sales and financial modules to create an integrated, efficient quote-to-order process. Additionally, NetSuite's advanced revenue recognition capabilities have given KANA the flexibility it needs to manage a VSOE-compliant business, and easily enable the company to book European revenues in preferred countries and currencies for reporting and tax purposes.

NetSuite's customisation capabilities have allowed KANA to adapt the application to its business while maintaining data integrity. With NetSuite, KANA is able to respond to new requirements very quickly — within weeks — and not the three-to-six months required with its previous on-premise ERP system.

With NetSuite, KANA is realising a rapid return on investment. By choosing the NetSuite labour-saving SaaS model, KANA was able to redeploy its IT resources to support its revenue-driving products and services.

"NetSuite gives us a unique combination of business value and operational agility," said Jay Jones, Senior Vice President and Chief Administrative Officer, KANA. "When we looked at NetSuite's ability to meet our business requirements, along with its high configurability and low cost of ownership, the choice was clear. Not only does NetSuite help us streamline and manage our processes, but its low-maintenance SaaS delivery model lets us focus on delivering infrastructure to support the development of our next generation of customer service solutions."

About KANA
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centres and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit

About NetSuite
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for small and midsized businesses. NetSuite enables companies to manage core business operations in a single system, which includes Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.

NOTE: NetSuite and the NetSuite logo are registered service-marks of NetSuite, Inc. Other marks are the property of their respective owners.

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