NetSuite for Retail

CRM

Consistent and Relevant Customer Experiences

Give everyone who interfaces with customer—sales, support and service—access to real-time customer data such as preferences, transactions and interactions to enable them to provide consistent service experiences across touchpoints.

Automate Multi-channel Marketing Campaigns

Create, track and analyse multi-channel marketing campaigns—including email, direct mail, events—in a single application and measure performance in real-time.

Improve Customer Satisfaction

Create and automate case management processes, so customers can submit cases online, review the status, and reply with follow-up communications.

Accelerate Case Resolution

Expedite resolution time by assigning, managing, and routing customer support cases from multiple communications channels, including phone, fax, email and web.

Inventory Management

Manage Inventory and Supplier Relations More Effectively

Optimise the use of your inventory, reduce handling cost, optimise cash flow, and deliver products to your customers when and where they want them.

Centrally manage inventory across multiple locations/selling channels.

Optimise inventory levels and minimise stock outs with demand-based planning, taking into count historical demand, sales forecasts and seasonality.

Boost profitability by managing inventory more efficiently with company-wide inventory visibility.

Reduce shipping costs due to unplanned replenishment.

Decrease cost of goods sold (COGS) by minimising the number of times an item is physically moved while in the warehouse.

Minimise discounting and write-offs for slow moving and obsolete inventory.

Order Management

Buy Anywhere, Fulfil Anywhere, Return Anywhere

Ensure consistent, efficient order management across all channels and fulfilment options throughout the order life cycle, enabling businesses to deliver on customer expectations and boost profits.

Increase revenue and customer lifetime value with cross-channel inventory and order management, flexible order fulfilment options.

Increase on time delivery.

Reduce shipping cost by setting rules to ship from the closest location.

Deliver seamless cross-channel interactions with 360° view of customer.

Save the sale by empowering employees with enterprise-wide inventory visibility and fulfil from wherever inventory is held.

Ecommerce

Deliver Engaging Shopping Experiences

Since ecommerce is natively unified with your back-office systems, a single source of customer, order, inventory data is used to power your website to provide a more relevant and engaging online experience.

Any Device

Create content once and automatically adjust site screen sizes and capabilities for different devices with responsive design.

Increase Conversions

Boost sales with flexible promotions and relevant product recommendations based on merchant-driven rules like browsing behaviour or best sellers.

Improve Customer Satisfaction

Give shoppers easy access to manage their accounts, track order status, request returns and submit inquiries without having to call customer support.