Casalife Uses NetSuite's Cloud Platform to Gain a Real Business Edge

Home Furnishings Retailer Grows 25% a Year on NetSuite

casalife

Toronto, Canada

Retail, Furniture & Furnishings

NetSuite SuiteCommerce Advanced
Financials
Inventory Management
CRM
Order Processing

“The efficiency we gain with NetSuite translates into cost savings and a real competitive advantage.” casalife

casalife has averaged 25% annual growth since deploying NetSuite to run core business operations shortly after the high-end home furnishings business launched in 2003.
Retailer estimates savings of $120,000 a year in personnel and other costs using NetSuite for purchasing, operations management and CRM compared to competing solution.
Real-time visibility between casalife and many of its 100 suppliers through NetSuite drives efficiency in manufacturing, inventory and supplier shipments.
NetSuite CRM helps casalife achieve a low 0.9% customer refund rate compared to a 3.5% industry average and track leads from trade shows.
casalife manages about 2,500 open purchase orders with 100 suppliers at any given time at twice the productivity otherwise possible.
Strong growth has prompted plans to open new physical casalife stores in Canada in the coming years.

casalife needed an integrated business solution that could enable the efficiencies needed for competitive advantage vs. larger retailers.
Small retailer could not afford the high up-front IT investment and ongoing maintenance costs required with an on-premise system.
Easy solution customization to unique business demands was needed to enable agility and growth.

NetSuite was selected shortly after the company's launch as an integrated solution to manage financials, inventory, ecommerce, CRM and order processing.
NetSuite SuiteCommerce delivers rich interactivity that enables shoppers to design ensembles and helps encourage visits to casalife's 15,000-square-foot store in Toronto.
NetSuite is deployed as the point-of-sale (POS) system for the casalife brick-and-mortar store, with bar scanning, tagging and salesperson access via mobile devices.

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