GetBusy Integrates Global Accounts with OneWorld

GetBusy Gets More Efficient With ERP

For over 20 years, GetBusy’s document management and task management software has enabled professionals around the world to digitise their operations and be productive while working in the office or remotely. The company now serves nearly 2 million users from locations in the U.K., Australia and the U.S. Its challenge: Replace a homegrown ERP/CRM system following a 2017 demerger from software company Reckon without missing a beat on growth.

Company

GetBusy

Location

Cambridge, United Kingdom

Industry

Software

EMPLOYEES

120-150

REVENUE

c. £14m

Number of SUBSIDIARIES

SYSTEMS REPLACED

Sage Accounts, QuickBooks, Excel

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
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“Without NetSuite, we would not have been able to function properly. Our old ERP system was on-premises, and things weren't connected. Information didn't flow in the same way as it does now.” Jason Ross, CIO, GetBusy

Crafting a New Path

Soaring stock success: Since 2017, GetBusy’s share price has risen to over 200%, and it’s posted 15% or higher revenue growth annually. The company offers its 67,000+ customers three core products: SmartVault and Virtual Cabinet file management software aimed at, respectively, growing firms and large enterprises, and GetBusy, its recently launched task management app.

Consolidation nightmares hit home: At the time of its demerger, GetBusy ran Sage Accounts in the U.K., QuickBooks in the U.S. and Salesforce across the organisation. It relied heavily on Excel for currency conversion. The company faced challenges billing for its Virtual Cabinet enterprise offering, and it needed an integrated financial system that would deliver real-time access to data across the organisation while automating inefficient sales and invoicing processes.

Three-way integration: GetBusy implemented NetSuite OneWorld ERP in three months. The result is an automated currency conversion process and integration between NetSuite, its Salesforce.com CRM system and its Chargebee billing software. The unified system syncs customer and billing data across platforms and automates accounts receivable functions critical to the sales and credit-control teams.

Working from home and in the cloud: When remote work took off and customers needed to securely pass digital documents, GetBusy’s SaaS-based solutions jumped in popularity—the firm posted an 18% uptick in recurring revenue in 1H 2020. Even as its 120-person workforce transitioned to home offices, GetBusy was able to handle its revenue growth without missing a beat thanks to its cloud-based ERP. Try that with an on-premises system.