Company
Level 3 Audio Visual
Location
Mesa, Ariz.
Industry
Services
EMPLOYEES
100-250
SYSTEMS REPLACED
QuickBooks
SalesForce.com CRM
Microsoft SharePoint
OTHER SOLUTIONS CONSIDERED
Microsoft Dynamics
Sage
Solutions360
NUMBER OF COUNTRIES
6
NETSUITE PRODUCTS IMPLEMENTED
NetSuite ERP
SuitePeople
CRM
Project Management
IMPLEMENTATION PARTNER
Location
Phoenix, Ariz.
LEARN HOW CLOUD ERP CAN STREAMLINE YOUR BUSINESS.
“We pushed all the KPI metrics for HR into the executive dashboards so they know how many employees we have and our turnover rate. Everyone has personalised dashboards so they can self-manage.” Miriam Armada-Blumer, NetSuite System Engineer, Level 3 Audio Visual
Engineering an Industry Leader
- Earning customers’ loyalty
- After enduring The Great Recession, Level 3 entered a high-growth period—revenue tripled over a four-year period. Big projects with multinational banks, universities and local governments powered much of that growth. Those key clients became repeat customers when future projects came up, another key to Level 3’s fast climb.
- Chasing ever-evolving technology
- As technology changes rapidly, the company must design AV systems that won’t quickly become outdated and can support minor upgrades. Additionally, as Level 3 added customers and employees, the combination of QuickBooks accounting, Salesforce.com CRM, SharePoint for project management/support and manual HR processes was no longer tenable.
- Unifying operations, automating HR
- The Arizona-based company replaced that patchwork with NetSuite, a cloud platform its largely remote workforce can access anywhere. Later, it added SuitePeople HR and U.S. Payroll to automate PTO management—eliminating four hours of work every month—and to track employee certifications. Level 3 integrated SuitePeople with Oracle Taleo Cloud for applicant tracking and employee onboarding.
- Finding a new niche
- Level 3 launched a subsidiary, Level 3 Healthcare, that specializes in AV systems for healthcare simulation rooms, which it expects to fuel future growth. The business also completed international projects in Asia and Europe and anticipates more work with global organizations.
