1. Customer Testimonials
  2. San Francisco SPCA

San Francisco SPCA Focuses on Core Mission of Animal Protection and Advocacy with NetSuite

San Francisco SPCA

Company

San Francisco SPCA

Location

San Francisco, Calif.

Industry

Nonprofit, Pets/Animals

Applications Replaced

Blackbaud Financial Edge, Excel

Solutions

NetSuite
Financials
Inventory Management
Expense Reporting

“NetSuite helps us save in both people's time and overall cost, and we can use those savings to save the lives of more adoptable animals.” San Francisco SPCA

Customer Success

  • NetSuite drives large productivity gains across more than 20 departments with 220 users, including adoptions, spaying and neutering, financials, marketing, veterinary hospital, accounts payable and others.
  • SPCA has real-time visibility into financials and budget vs. actuals, compared to delays and inability to drill down with previous Blackbaud solution.
  • Single source of centralized, accurate financial information supports sound auditing and compliance with IRS regulations governing non-profits.
  • Enhanced financial management has enabled SPCA to avoid .5 FTE otherwise required in the finance department while reducing monthly close from 10 to five days.
  • Savings of 20 to 30 hours a month in IT time compared to previous solution, enabling IT to better support SPCA's core mission.
  • Overall productivity greatly improved as business users no longer need to rely on IT to run reports.
  • 50% efficiency gain in managing 5,000 inventory items, replacing a paper-based process and streamlining replenishment and purchasing.
  • Improved inventory management visibility helps ensure that veterinary supplies are appropriately stocked, avoiding costly emergency replenishment and positioning SPCA for bulk discounts with suppliers.

Challenges

  • High cost and inefficiency in manually managing numerous processes, from financials to inventory tracking and replenishment to expense reporting.
  • SPCA lacked confidence and visibility into its data, forcing needless and error-prone work in data manipulation and validation.
  • "Excel nightmares" with spreadsheets including more than 50 tabs being exchanged among business users.

Solution

  • Working with Oracle+NetSuite Social Impact, SPCA selected NetSuite to replace an inefficient desktop-based Blackbaud Financial Edge solution that suffered limitations in visibility, drill-down into detailed data and usability.
  • NetSuite was chosen by unanimous vote of SPCA finance team after comparisons against Intacct and Microsoft Dynamics GP (Great Plains).
  • Solution went live in mid-2010 after on-time and on-budget implementation by NetSuite solution provider partner Demand Solutions Group.
  • NetSuite expense reporting solution replaced previous Excel-based process, improving efficiency for both approval managers and employees submitting expense reports.

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