Danielle Tarp

Oracle NetSuite Corporate Communications

NetSuite SuiteSuccess™ Transforms Traditional Professional Services and Customer Support Economics For On-Demand ERP, CRM and Ecommerce

New Program of Professional Services, Training and Customer Support Addresses the Unique Business and Economic Requirements of Mid-Market Companies

SuiteSuccess™ "Cracks the Code" for Delivering On-Demand Implementations That are Repeatable, Cost-Effective, Timely and Targeted to Ensure Rapid ROI

SAN MATEO, Calif.—September 11, 2008—NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced the launch of SuiteSuccess™, a comprehensive new program of professional services, training and customer support designed to address the unique business and economic requirements of mid-market companies deploying NetSuite's on-demand solutions for ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce. SuiteSuccess, which features the first methodology expressly developed for implementing on-demand ERP applications, has enabled NetSuite to "crack the code" on how to deliver on-demand business management software suites for mid-market companies that are repeatable, cost-effective, timely and targeted to ensure rapid ROI (return on investment). For more information about SuiteSuccess, please visit

As an industry pioneer of on-demand business management software suites with thousands of mid-market implementations to its credit, NetSuite has strived continuously to improve the unique customer service and support experience of fast-growing, mid-market companies that compete across a range of diverse industries. SuiteSuccess is the culmination of ten years of experience delivering on-demand solutions that move the needle toward higher business process efficiency without breaking the bank.

"Mid-market companies face a number of unique services challenges," said Tim Dilley, Executive Vice President and Chief Customer Officer at NetSuite. "They have business processes and customisation and integration requirements that are every bit as complex as those found in much larger companies, but they have limited budgets and significant constraints on IT resources. The SuiteSuccess program really breaks new ground in how on-demand business applications are implemented and serviced. Mid-market companies now have at their disposal a complete program of professional services, training and customer service that will get them live quickly with a customised solution and then scale with them as their needs grow."

"In a previous life, I led many software implementations as a consulting partner for Deloitte and so I know something about what is required from a software partner to be successful," said Tom Thistleton, Chief Operating Officer at Domin-8 Enterprise Solutions. "NetSuite's Professional Services team was knowledgeable and helpful. They worked together with us to find answers to all our questions, while giving us options and recommendations so we could reach the expected result. Often, especially in high growth software companies like NetSuite, you'll get inexperienced consultants who are a few days ahead of you in terms of application knowledge. That wasn't our experience with NetSuite as their consultants proved to be very helpful throughout the process."

SuiteSuccess Overview
The NetSuite SuiteSuccess program consists of the following elements:

  • SuiteConsulting™: Applying deep industry expertise and the proven NetSuite One methodology, SuiteConsulting helps customers implement and customise NetSuite for their unique business requirements, providing a platform for growth while driving costs out of their operations. Depending on customers' needs, NetSuite offers Shared Consulting, which is a cooperative, customised project jointly managed by a NetSuite consulting team and the customer, and Guided Consulting, for customers who need less detailed customisation but still require the guidance of a NetSuite expert.
  • SuiteTraining™: NetSuite makes it quick, easy, and convenient for users to develop NetSuite expertise using the method that's best for them. NetSuite has invested heavily in the development of training courses and learning assets such as free, on-demand e-learning sessions that meet the specific requirements of NetSuite administrators and end users, and help ensure customer success.
  • SuiteSupport™: NetSuite support personnel are on-call around the clock, delivering fast and efficient support that is on par with the industry's best . All NetSuite customers receive 60 days of free support with any NetSuite solution while they choose one of three ongoing support options that's right for them. The NetSuite support approach features skill-based routing ensuring customer cases are handled by the appropriate application, solution and vertical industry expert.

For more information about NetSuite Inc., please visit


NOTE: NetSuite and the NetSuite logo are service-marks of NetSuite Inc. Other marks are the property of their respective owners.

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