Industry’s Only Integrated CRM And Customer Portal To Grow Your Business
Customer Portal
Grow Your Company with End-to-End CRM Software in the Cloud
Customer Portal enables you to provide customers with highly personalised, interactive service on
the Web.
Your customers will be able to receive answers to their questions, complete transactions, submit
support
issues and query your knowledge base. With an open line of communication, and a range of
self-service
options, you'll boost customer satisfaction as well as long-term retention.
Key Benefits
- Customers can enter trouble tickets by logging onto your site and can access personalised
content and
relevant support documentation.
- Provide password-protected access to key customer support tools, such as the NetAnswers
Knowledge Base.
- Customers can update their own profiles, view their order histories, check their order
status and place
new orders around the clock.
- Provide automatic receipt confirmation for a service request with a case number.