Learn what industry analysts say about NetSuite products by reading one of these white papers.
CRM and ecommerce have traditionally been standalone systems that don’t share information. But in today’s digital, mobile and social world, companies need to capture and connect all interactions and transactions to provide seamless cross-channel brand experiences. This whitepaper looks at how a single ecommerce and CRM platform opens new possibilities to understand customers, provide better service and drive revenue without the challenges of integrating standalone systems.
This white paper explores how companies that invest in separate systems to support their omnichannel ambitions can completely transform their business by switching to a single, unified platform. Download this white paper to learn more about why you should be building your business around your customers, not your channels, to gain the competitive advantage.
Companies are seeking to better understand their customers in order to more effectively acquire and retain business. This report provides a road map for improving customer satisfaction and retention without losing sight of customer profitability by integrating multiple sources of data to complete the full 360 degree view of the customer.
Read this guide for a full assessment of the issues and considerations that any decision-maker—including sales, service, marketing and IT executives—must address when faced with buying a customer relationship management (CRM) solution. This in-depth guide provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision, covering the 10 fundamental functional areas you must consider throughout this critical business decision.
Businesses and governments worldwide have worked together to lower the barriers to international trade. However, the requisite business software for successfully managing sales in multi-national companies has not kept pace: most CRM systems cannot manage business growth across borders and currencies, resulting in poor visibility across the entire business organization. NetSuite Global CRM combines the local control needed to manage the day-to-day sales in a given country, and provides the roll-up required for global visibility, tying together direct and partner selling globally.